1. Introduction

This Return Policy outlines our procedures for returns and exchanges of products purchased on our website, https://outmostjourneys.com. We strive to ensure your satisfaction with your purchase, and we are committed to providing a hassle-free return process.

 

2. Eligibility for Returns

• Timeframe: Items must be returned within 2 days of the delivery date.
• Condition: Items must be in their original condition, unused, and with all tags and labels intact.
• Defective Items: If you receive a defective item, please contact our customer service within 2 days of delivery. We will provide instructions for returning the item and arrange for a replacement or refund.

3. Return Process

1. Contact Customer Service: Email us at support@outmostjourneys.com to initiate a return.
2. Obtain Return Authorization: We will provide you with a return authorization number (RA).
3. Package the Item: Carefully repack the item in its original packaging, including all accessories and documentation.
4. Include Return Authorization: Include the RA number in your package.
5. Ship the Item: Ship the item to the return address provided by our customer service. You are responsible for the shipping costs of the return.

4. Refunds

• Refunds: Once we receive the returned item and verify its condition, we will process your refund to the original payment method.
• Processing Time: Refunds may take 10 to 15  business days to process.

5. Exchanges

• Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service to initiate the process.
• Availability: We will do our best to accommodate your exchange request, but we cannot guarantee the availability of the desired item.
  

6. Exceptions

• Custom Orders: Custom-made or personalized items are generally not eligible for returns or exchanges.
• Sale Items: Sale items may have restrictions on returns and exchanges.

7. Damaged or Lost Items

• Damaged Items: If your item arrives damaged, please contact us immediately. We will arrange for a replacement or refund.
• Lost Items: If your package is lost during shipping, please contact our customer service and we will investigate the matter.

8. Contact Us

• If you have any questions about our Return Policy, please contact us at:
• Email: support@outmostjourneys.com