1. Shipping
Goods are shipped within 3 to 5 business days (Domestic) on placement of order , excluding Sundays and National Holidays.
Once the order is placed , you will receive an email confirming the order details.

2. Return Policy

This Return Policy outlines our procedures for returns and exchanges of products purchased on our website, https://outmostjourneys.com. We strive to ensure your satisfaction with your purchase, and we are committed to providing a hassle-free return process.

3. Eligibility for Returns

• Timeframe: Items must be returned within 2 days of the delivery date.
• Condition: Items must be in their original condition, unused, and with all tags and labels intact.
• Defective Items: If you receive a defective item, please contact our customer service within 2 days of delivery. We will provide instructions for returning the item and arrange for a replacement or refund.

4. Return Process

1. Contact Customer Service: Email us at support@outmostjourneys.com to initiate a return.
2. Obtain Return Authorization: We will provide you with a return authorization number (RA).
3. Package the Item: Carefully repack the item in its original packaging, including all accessories and documentation.
4. Include Return Authorization: Include the RA number in your package.
5. Ship the Item: Ship the item to the return address provided by our customer service. You are responsible for the shipping costs of the return.

5. Refunds

• Refunds: Once we receive the returned item and verify its condition, we will process your refund to the original payment method.
• Processing Time: Refunds may take 10 to 15  business days to process.

6. Exchanges

• Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service to initiate the process.
• Availability: We will do our best to accommodate your exchange request, but we cannot guarantee the availability of the desired item.
  

7. Exceptions

• Custom Orders: Custom-made or personalized items are generally not eligible for returns or exchanges.
• Sale Items: Sale items may have restrictions on returns and exchanges.

8. Damaged or Lost Items

• Damaged Items: If your item arrives damaged, please contact us immediately. We will arrange for a replacement or refund.
• Lost Items: If your package is lost during shipping, please contact our customer service and we will investigate the matter.

9. Contact Us

     If you have any questions about our Return Policy, please contact us at:

     Email: support@outmostjourneys.com